Portfolio Category: Telephone surveys

We have assembled an amazingly experienced and effective team. When your research project needs a personal touch, a customer advocate, or the guidance of an experienced researcher, SmartCalls is the right choice. Our professional interviewing team can tackle any CATI research project, no matter the size or scope. Other research modes may have leapt to…

CATI can help us reach hard-to-reach target audiences, like B2B, that may not wish to engage with online surveys. SmartCalls successfully completes more B2B interviews because we have: Intense focus on effectively identifying, engaging and rewarding key business decision-makers Process that starts with a thorough briefing on study objectives and any technical background. B2B sample…

You handle the business, we’ll handle the process! We provide a fast, valid, insightful and cost effective way to bring together qualified respondents from around the country. If you notice a trend in the way that customers use your website (for example, they always use the search function rather than navigating through the structured product…

One of the most valuable tools to evaluate your operating procedures and overall customer service. A telephone survey is a direct research tool which is quite reliable and inexpensive. It is practical for a business to launch a customer satisfaction survey or customer service phone survey and use the data gathered to plan effective sales…